Everything you need to master Zamily

1. Open the Zamily page on Google Play on your Android device, or search the Play Store for Zamily
2. Tap Install
3. Open the app and sign in, or create an account with your name, email, and password. You’ll verify your phone number in a separate step after signup using a one-time SMS code

Requirements: A compatible Android device with GPS and location services—the Play Store listing shows the minimum Android version for your device. Zamily is Android-first today; an iOS release may follow later.

1. After you sign up and sign in, open the Settings tab
2. Tap Family
3. Under "Create Family", enter a family name and tap Create Family
4. As the family admin, open Family Invite Code to copy or share your code so others can request to join

1. Download the Zamily app and create an account (name, email, and password; phone verified after signup)
2. Open Settings → Family
3. Under “Join Family”, enter the invite code you received and tap Join Family
4. Your request is sent to the family admin; you are added after they approve it

Note: You need a valid invite code from a family admin. Joining is not instant—it requires admin approval.

Parents and other adult family members can set up a child account without an email address, using a one-time setup code:

1. On your phone: open Settings → Family and tap Add a Child
2. Enter the child’s name and tick the parental-consent box, then tap Generate setup code
3. You’ll see a 6-digit code that is valid for 15 minutes and can only be used once. Use Copy or Share to hand it to your child
4. On your child’s phone: install Zamily, open it, and tap I have a setup code on the sign-in screen
5. Enter the 6-digit code. The app will pre-fill the name you chose—your child can keep it or change it—then tap Join family

Your child is immediately signed in as a child member of your family. You’ll get a push notification confirming they joined.

Requires: you must be an adult in your family. Children can’t create other child accounts.

If you originally added the child with a setup code and they’ve lost/replaced their phone, you can generate a fresh code without creating a new account—their trip history, profile, and memberships are preserved.

1. On your phone: open Settings → Family
2. Find your child’s tile and tap New code
3. A fresh 6-digit setup code appears. Hand it to your child
4. On the child’s new phone: install Zamily, tap I have a setup code, enter the code, and tap Join family

Their old phone, if still signed in, is automatically signed out.

Zamily uses your phone's GPS to determine your location and shares it with your family. The Location tab shows a map with family members; positions refresh regularly while the app is open.

• While the app is open: The map updates on a short interval so you see recent positions
• Background: With location permission set to "all the time" (and foreground service on Android where applicable), updates continue when the app is not on screen
• Battery: The app is designed to balance accuracy with reasonable battery use

There is no separate "pause sharing" switch in the app. If others see your location as stale or unavailable, check that location permission is allowed (ideally "all the time"), that GPS is on, and that battery optimization is not restricting Zamily. On Android you can use Settings → Hide tracking notification to manage the ongoing location notification channel.

Location accuracy depends on several factors:

• GPS signal: Best outdoors with clear sky view (accuracy: 3-10 meters)
• Wi-Fi: Good indoors with nearby networks (accuracy: 10-50 meters)
• Cell towers: Works anywhere with cell service (accuracy: 100+ meters)

For the most accurate results, ensure GPS is enabled on your device.

No. Location sharing requires an internet connection (Wi-Fi or cellular data). If you enable airplane mode, your location will not update until you disable it and reconnect.

In the app, saved locations are called Places (geofences): a virtual boundary around a real-world location (home, school, work, etc.). When a family member enters or leaves the area, your family can receive notifications based on your settings.

Adults only: Only adult family members can create and manage Places. Children do not see the Places management screens.

1. Open the Settings tab → Places (or Places from the Settings stack)
2. Tap Add Place
3. Pick the location on the map and set a radius (50–500 metres, shown on the place editor)
4. Pick an icon (home, work, school, shop, etc.) and name the place, then save

Very small radii can be less reliable; give boundaries enough size for GPS variance.

1. Open the Settings tab → Places
2. Tap Set Home at the top of the list (only admins see this)
3. The map opens centred on your current location. Drag the pin to the exact spot you want and adjust the radius before saving

Your family’s Home place shows up for everyone with a house icon. Tapping Move Home later lets you drop the pin in a new spot—for example, if you move house.

• Free tier: Up to 4 places per family
• Premium: Unlimited places

Common reasons for missed alerts:

• Notifications disabled: Check that Zamily notifications are enabled in your phone settings
• Do Not Disturb mode: Alerts may be silenced if DND is active
• Area too small: Very tight radii may not trigger reliably due to GPS accuracy
• GPS issues: Poor GPS signal can cause delayed or missed triggers
• Phone settings: Battery optimization settings may limit background activity

Try these steps:

1. Check location permissions: Go to Settings → Apps → Zamily → Permissions → Location → Allow all the time
2. Enable GPS: Make sure Location/GPS is turned on in your phone settings
3. Check internet connection: Wi-Fi or cellular data must be active
4. Restart the app: Close and reopen Zamily
5. Restart your phone: Sometimes a device restart fixes location issues

If your location appears incorrect:

• Ensure the app has permission to access your location "all the time" (not just when using the app)
• Check that battery saver or power optimization isn't restricting Zamily
• Leave the map open briefly so it can refresh
• If indoors, try moving near a window for better GPS signal

When you tap a family member’s marker, the slide-up panel shows their current status. If Zamily hasn’t heard from their phone for more than 10 minutes, a red banner appears at the top:

• Phone likely dead — their battery was at or below 10% and not charging the last time we heard from them
• Offline (likely out of battery) — battery was low (25% or under) and not charging
• Offline — no contact for 10+ minutes; battery was higher, so they may have lost signal, switched the phone off, or disabled the app

The marker stays pinned to the last known location. If someone shows as driving in the panel but you see this banner, they aren’t actually still moving—it’s just the last known speed from before they went offline.

Android requires a visible notification whenever an app uses your location in the background. Without it, Android stops the app from sharing when the screen turns off—so the notification is what keeps your location live for your family.

You can’t remove it, but you can silence or minimise it so it doesn’t take up space:

1. Tap the Zamily — sharing location notification in your shade
2. Follow the on-screen guide to Android’s channel settings
3. Set the channel to Silent or Minimize—the notification becomes invisible in the status bar but the service keeps running

You can also reach this from Settings → Hide tracking notification inside the app.

Yes. If a phone stops sending updates mid-trip (flat battery, airplane mode, app force-closed), Zamily automatically closes the trip within about 20 minutes using the last known location as the end point. The trip’s distance and max speed are calculated from whatever points were captured before the phone went quiet.

While the trip is still closing out, tap the driver’s marker—the slide-up panel will show the “Phone likely dead” or “Offline” banner so you can tell at a glance that they’re not actually still driving.

Location apps use more power than apps that stay idle. Zamily is built to be efficient, but actual drain depends on your device, OS battery settings, and how often location is requested.

If usage seems high:

1. Check that the OS is not constantly waking the app (review battery optimization for Zamily)
2. Ensure you really need background ("all the time") location; reducing permission may lower drain but also update frequency
3. Reduce the number of active Places if you have many overlapping alerts

1. Update the app: Make sure you have the latest version from Google Play Store
2. Clear cache: Settings → Apps → Zamily → Storage → Clear Cache
3. Reinstall: Uninstall and reinstall the app (your data is linked to your account)
4. Check storage: Ensure your device has at least 100MB free space
5. Contact support: If problems persist, contact us

Check these settings:

1. App notifications: System Settings → Apps → Zamily → Notifications → Enabled
2. Do Not Disturb: Ensure DND is not blocking app notifications
3. Battery optimization: Exclude Zamily from aggressive battery restrictions if alerts must be timely
4. Quiet Hours (Premium, adults): Under Settings, Quiet Hours can suppress Place (geofence) and speed-related alerts during scheduled windows. SOS alerts are not suppressed.
5. Android: Settings → Hide tracking notification only affects the ongoing location notification, not all alerts

The mobile app currently lets you update display name and phone number under Settings → Profile. Changing the sign-in email is not available in the app UI—contact Email Support if you need help.

All appearance options live on a single page:

1. Open the Settings tab
2. Tap Appearance

From there you can choose:

• App Theme — Auto (matches your phone), Light, or Dark
• Map Style — Auto, Light, or Dark (can be set independently of the app theme)
• Speed Units — km/h or mph (applies on the map, trip details, and speed alerts)

You can reset your password without contacting support:

1. On the sign-in screen, tap Forgot password? (the small link above the Sign In button)
2. Enter your account email; we’ll send a 6-digit code
3. Enter the code in the app and choose a new password (8+ characters with at least one uppercase letter, one lowercase letter, and one number)

Already signed in and want to change your password? Go to Settings → Change Password. If you can’t access the email on your account, contact Email Support.

1. Open Settings → Family
2. Tap Leave Family at the bottom of the screen and confirm

If you’re the only admin: The app will ask you to promote another adult to admin first, so the family isn’t left without one.

Children: For safety, child accounts can’t leave a family themselves—a parent needs to remove them from Settings → Family.

Note: Leaving stops location sharing with that family. You can join again later with a new invite code.

To permanently delete your account and associated data:

1. Open Settings and scroll to Delete Account
2. Confirm in the dialog—your session ends as soon as deletion succeeds

Important: This action cannot be undone. Your account, location history, trips, Places, family memberships, and profile data are removed immediately. If you’re the only admin of a family, the app will ask you to promote another adult to admin first so the family isn’t left without one.

You can also email Email Privacy to request deletion.

During launch, eligible families may receive Premium benefits under this program. Premium in the product includes (among other things) unlimited Places, extended trip history, and Premium-only options such as Quiet Hours.

When paid plans apply, marketing materials describe a 60-day window to decide—see current in-app and store terms.

New families typically choose:

• Free tier: Up to 4 places, 7-day trip history, live location (subject to change—check the app)
• Premium: Unlimited places, 90-day trip history, and other Premium features; billed in-app (e.g. $4.99/month per family in the Android app—final price shown at purchase)

1. Open the Settings tab and tap Upgrade to Premium (shown when your family is not already Premium)
2. When store billing is enabled, complete purchase through Google Play (Android) or the App Store (iOS when available)—never on this site; until then the Upgrade screen may show Coming soon for in-app purchase—Founding Families and other eligible accounts can still receive Premium on our side as described in the app
3. After a paid subscription is active, Premium applies to your family after the store confirms payment

When you have an active store subscription for Zamily (Google Play on Android, or App Store on iPhone when available), you can cancel anytime in the same place you manage other app subscriptions:

Android (Google Play):

1. Google Play Store → Menu → Subscriptions
2. Find Zamily
3. Tap "Cancel Subscription"

iPhone (when the iOS app ships): Use Settings → Apple ID → Subscriptions (or the App Store Subscriptions page) and select Zamily—same App Store model as other apps.

You'll continue to have Premium access until the end of your billing period, then automatically switch to the Free tier. If you have never completed an in-app purchase (for example, while Upgrade shows Coming soon), manage Premium through your account or Email Support.